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পল্লী বিদ্যুৎ সংক্রান্ত যেকোন তথ্য ও অভিযোগের জন্য কল করুন ১৬৮৯৯ নম্বরে

প্রিয় গ্রাহক,বৈশ্বিক পরিস্থিতির কারণে বিদ্যুৎ উৎপাদন কিছুটা সীমিত হওয়ায় পর্যায়ক্রমে বিভিন্ন ফিডারে লোডশেডিং করা হচ্ছে। আপনার সাময়িক অসুবিধার জন্য আন্তরিকভাবে দুংখিত। বিদ্যুৎ ব্যবহারে সর্বোচ্চ মিতব্যয়ী হওয়ার অনুরোধ করছি। জিএম, নওগাঁ পবিস-১।
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How to get services

All kinds of complaints, including payment of new electricity connection, bill , meter, and billing charges, can be reported on the electricity supply department's "One Location Services Center" and the related information can be found.

Accept new connection

New connection application form will be available from "One Location Services Center".Deposit receipt is issued after applying the application form  along with application documents, land documents, citizen certificate, jam registration certificate, 2 (two) copies of passport size photographs, and submission of application fee.Following the next necessary survey and after the completion of the cracking work, the connection clearance, demand note and estimation are issued in accordance with the approval of the authority after obtaining the necessary line building material. After completing the required wiring works at the proposed connection site by the by the trained electrician of the association's and after accept the required connection money which is include in demand note the respective head office / zonal office / billing area offices are arrange the connection steps, । If the connection is not feasible, then the letter given to the applicant is given due to the reason.

 

Bill related complaints

Any complaint related to the bill; For example, this month's bill was not found, pending bill, additional bills, etc information can be found by contacting the "One Location Services Center"  if the solutionis possible, it would be settled as soon as possible . Otherwise it will be notified.

 

Pay bills

The customer can pay the bills in the head office / zonal office / billing area office's of the scheduled bank / association. Bill payments can be made through UDC and SMS (Teletalk) in areas covered by Electronic Bill Pay.

 

Complaints of power outage

If you report your power outage at the specific '' complaint center '' of the electricity supply unit, you will be given the details of the complaint number and the possible time of settlement. To resolve your power outage in order of complaint number, settlement will be done within 24 hours.In some cases, if the power outage can not be removed at the given time, it will be informed to the customer.